Shipping policy

Last updated: 16 October 2026

At Wot Natural, we take pride in getting your order to you as quickly and smoothly as possible.

We work with trusted UK courier and postal partners to deliver your order safely to your door.

Processing & Delivery Times

Once you place your order, here’s what to expect:

1–2 business days: we process and pack your order. You’ll receive a dispatch confirmation email with your tracking information when it’s on its way.
2–5 business days after dispatch: your order is delivered to your door. You can track your parcel at every step.

Business days are Monday to Friday, excluding UK bank holidays. Delivery times are estimates. If we expect a significant delay, we’ll let you know. If we have not delivered your order within 30 days, you can cancel it for a full refund, as the law provides.

Delivery charges, if any, are shown at checkout before you pay.

Changing or Cancelling Your Order

If you’d like to change or cancel your order, email us at support@wotnatural.com as soon as possible. If your order has not yet been dispatched, we’ll update or cancel it and refund you in full.

Once your order has been dispatched, it can no longer be changed. You can still cancel it under your 14-day right to cancel, as explained in our Refund Policy.

Where We Deliver

We currently deliver to addresses within the United Kingdom. If you are outside the UK and would like to order, please contact us at support@wotnatural.com and we’ll let you know if we can help.

Shipping Address Accuracy

Please make sure your delivery address is complete and accurate when you place your order, including your house or flat number, street name, town or city, postcode and contact phone number.

Incomplete or incorrect address details may delay your order. If we notice a problem, we’ll email you to confirm your address. Your order will be on hold until we receive the correct details.

If a parcel is returned to us because the address you gave at checkout was incorrect or incomplete, we will contact you to arrange redelivery. We may charge a reasonable fee to cover the cost of sending it again.

Delivered but Not Received

If your tracking shows your parcel as delivered but you have not received it, please:

Check your letterbox, porch, any safe place you chose, and with neighbours or building reception, who may have taken it in for you.
If you still cannot find it, contact us as soon as possible at support@wotnatural.com with your full name, order number and delivery address.

We will investigate with the courier, using its delivery information (such as GPS location, photos or signature, where available). If the parcel was not delivered to your address or to a safe place or neighbour you chose, we’ll send a replacement or give you a full refund.

Your order is our responsibility until it is delivered to your address, or to a safe place or person you nominated. After that, it is your responsibility.

Damaged in Transit

If your order arrives damaged, please email us at support@wotnatural.com with your order number and a photo of the damage. We’ll send a replacement or refund you, as explained in our Refund Policy.

Order Verification & Fraud Protection

To protect our customers and our business, orders may be checked before dispatch, for example by confirming billing details. Orders that fail these checks may be delayed or cancelled. If we cancel your order, we will refund you in full.

If you ever have a problem with your delivery, our support team is here to help every step of the way.